Privacy Policy
This Privacy and Cookie Policy applies to information collected and processed via the www.luxodor.pk website and associated Website customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored.
By visiting the Website or supplying information through its associated customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.
Information We May Collect
We (and our authorized service providers) collect information supplied by you via the Website or any of our Website customer service channels including without limitation on the phone, via email, We and such service providers also collect information when you visit our Website or from third parties authorized to share your information with us. We and our authorized service providers may collect some of this information even if you are not a registered user or do not place an Order. This information may include:
Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality.
Website statistical information such as: your location, the URL you use to access the Website, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on.
Transactional information such as: Orders you placed, items you purchased, date and time of Order as well as Orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items.
How we use information: We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information including for the following purposes:
For any purpose associated with the processing or fulfillment of your Order or to provide any service you request from us
To verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection
To assist you with your customer service queries or provide information you have requested
To manage your account To provide you with a personalized or improved shopping experience For analytical or statistical purposes For marketing purposes including sending you newsletters or promotional information about us and our partners unless you have opted out of receiving such communications
To improve our service offering or Website
To combine it with information we already hold lawfully through other sources
To protect our rights, safety or the safety of others including for fraud prevention For any purpose required by law or regulation
We may offer a Live Chat feature to assist you with queries you may have. Where available we may record and store all chat conversations. These transcripts are only accessed for customer service purposes. Who may we share information with
We may share your information with any of the following:
Our group companies Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing Service providers who perform services on our behalf, such as: payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order Our professional services providers such as: legal, audit, financial and insurance advisers Any assignee, successor operator or prospective purchaser of the Website or of us Any legal, regulatory, law enforcement, government or municipal bodies Any gift recipient or provider of any warranty in relation to your Order Contacting Us and Opting Out of certain communications.
If you have any queries about this Privacy and Cookie Policy, you can contact us using any of the following methods: by calling us or by emailing us at info@luxodor.pk When you first register with us you will be able to choose whether or not to receive marketing communications from us or our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us (which may be by email, SMS, push notification, telephone or direct mail), you will be given an opportunity to unsubscribe. In addition, you can change your marketing preferences at any time by contacting us as described above.
You may also request rectification of any incorrect data displayed in your online Account by contacting us or in certain cases, you may be able to directly amend certain information online. Measures we put in place to protect your data.
Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.